FAQ

1. Do you ship internationally?
No, currently we only offer free shipping within the United States. International orders are not available at this time.

2. How long will it take to process my order?
All orders are processed within 3–4 business days.

3. How long will shipping take?
Estimated shipping time is 5–6 business days. Delivery times may vary due to weather, carriers, or holidays.

4. Can I return a product?
Yes, you can request a return within 7 days of receiving your order. Products must be unused, in original condition, and include all packaging and accessories.

5. How long does it take to get a refund?
Refunds are processed within 5–10 business days after we approve your return, depending on your bank or payment method.

6. Can I exchange a product?
Yes, you may request an exchange within 10 days of receiving your order. Please contact us to arrange the process.

7. Are your products exactly as pictured?
We strive for accuracy in product images and descriptions. However, colors, textures, or small details may vary slightly due to monitor settings or production differences.

8. How can I contact customer service?
You can reach us via email at conact@renivra.store, by phone at 445-465-5385, or by sending mail to 345 Shore Dr, Ellenton FL 34222, United States. Our team is happy to help!